1. Agreement to these Terms
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization. If you do not agree to these Terms, do not use the Service.
2. The Service
StellarReach is an outreach and prospecting platform. It helps you find local businesses, score their websites with AI, generate personalized demo sites, and run an automated email follow-up sequence from your own connected inbox. Features may evolve over time.
3. Eligibility & accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the information in your account, for keeping your credentials secure, and for all activity under your workspace. Notify us promptly at support@stellarreach.app if you suspect unauthorized access.
4. Plans, billing & usage
The Service is offered on subscription plans (currently Starter, Growth, Scale, and Agency) that provide platform access, billed monthly or annually. Subscriptions are billed in advance on a recurring basis through our payment processor, Stripe, using the payment method you provide.
Usage charges
AI usage (scoring, demo generation, and drafting) is billed separately from your subscription. If you use platform-provided keys, you prepay a usage balance that is drawn down as you use the Service and may automatically recharge your saved payment method when the balance runs low; you authorize those recharges. If you bring your own keys, you pay the underlying providers directly and we meter only the applicable infrastructure.
Taxes, changes & cancellation
Fees are exclusive of taxes, which you are responsible for where applicable. We may change prices or plan features on a prospective basis with notice before your next billing cycle. You may cancel at any time from Settings → Billing; cancellation takes effect at the end of the current billing period.
Non-payment & refunds
If a payment fails, we may retry and will notify you; if it cannot be recovered, we may suspend the workspace until billing is resolved. A suspension for non-payment preserves any prepaid usage balance, which becomes available again once billing is resolved. Except where required by law, fees and prepaid usage are non-refundable.
Because prepaid usage is non-refundable, any remaining prepaid usage balance is forfeited when your subscription is canceled and is not carried over or restored if you later resubscribe. A new subscription starts with a zero usage balance.
5. Your content & data
As between you and us, you retain all rights to the data and content you submit to or generate through the Service ("Your Content"), including your prospect data, settings, and email copy. You grant us a limited, non-exclusive license to host, process, and transmit Your Content solely to provide and improve the Service and as described in our Privacy Notice.
You are solely responsible for Your Content and for ensuring you have the rights and lawful basis to collect, store, and use it — including any personal information about the businesses and individuals you prospect.
Where we process personal data on your behalf and data protection laws (such as the GDPR, UK GDPR, or CCPA) apply, that processing is governed by our Data Processing Addendum, which forms part of these Terms.
6. Acceptable use
You agree not to use the Service to:
- Send unlawful, deceptive, harassing, or unsolicited bulk email in violation of anti-spam laws (including CAN-SPAM, CASL, and GDPR/PECR where applicable);
- Email recipients without a lawful basis, or fail to honor opt-outs, unsubscribe requests, and suppression obligations;
- Misrepresent your identity, impersonate others, or send from domains or inboxes you are not authorized to use;
- Infringe intellectual property, privacy, or other rights;
- Upload malware, attempt to breach security, or disrupt or overburden the Service or any third-party system;
- Reverse engineer, resell, or build a competing product from the Service except as permitted by law;
- Violate the terms of any connected third-party service (such as Google, SendGrid, Stripe, or Anthropic).
You are responsible for your outreach and its compliance with all applicable laws. We may suspend or terminate workspaces that we reasonably believe violate this section.
7. Third-party services & your keys
The Service integrates with third-party providers (for example, Google, SendGrid, Stripe, Anthropic, and optionally a CRM such as Zoho, HubSpot, Pipedrive, Close, or Salesforce). Your use of those services is subject to their terms, and we are not responsible for their acts, omissions, availability, or charges. When you connect your own API keys or accounts ("bring your own keys"), you are responsible for those accounts, their costs, and compliance with the providers' terms.
8. Demo sites & AI output
The Service uses AI to score sites, generate demo sites, and draft emails. AI output can be inaccurate, incomplete, or unsuitable, and may resemble other content. You are responsible for reviewing AI output before relying on it, publishing it, or sending it, and for ensuring it is accurate, lawful, and appropriate for its use.
9. Intellectual property
The Service, including its software, design, and branding, is owned by StellarReach and its licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We do not grant you any rights in our trademarks. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, that AI output will be accurate, or that your outreach will reach recipients, avoid spam filtering, or produce any particular results.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STELLARREACH AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
12. Indemnification
You will defend, indemnify, and hold harmless StellarReach and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your outreach, your use of the Service, or your violation of these Terms or applicable law.
13. Term & termination
These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if we reasonably believe your use poses a risk to us, the Service, or others. Upon termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, liability limits, and indemnities) will survive. We will make Your Content available for a reasonable period after termination where practicable, after which it may be deleted.
14. Changes to the Service & Terms
We may modify the Service and update these Terms from time to time. For material changes, we will provide reasonable notice (for example, by email or in-app) and update the "Last updated" date. Your continued use of the Service after changes take effect means you accept the updated Terms.
15. Governing law & disputes
These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. You and StellarReach agree to the exclusive jurisdiction and venue of the state and federal courts located in Texas for any dispute not subject to other agreement. Before filing a claim, you agree to first contact us at support@stellarreach.app so we can try to resolve it informally.
16. Miscellaneous
These Terms and the Privacy Notice are the entire agreement between you and us regarding the Service and supersede prior agreements. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
17. Contact us
StellarReach.app LLC
Email: support@stellarreach.app
See also: Privacy Notice · Data Processing Addendum · Home