Frequently asked questions.

It's outreach automation for agencies. StellarReach finds local businesses with weak websites, scores them with a vision AI, builds each a personalized demo site automatically, and runs the email follow-up from your own inbox.

Web and digital agencies, studios, and freelancers running local outreach — anyone who'd rather show up with proof than send another cold pitch.

Your outreach always sends from your own inbox and domain, so the emails are fully yours. Full white-label demo sites — with no "powered by" badge — are included on the Growth plan and above.

A workspace, a sending inbox (Gmail, Microsoft 365 / Outlook, or SendGrid), and a prepaid usage balance for the AI (bring-your-own-keys is available on Scale & Agency). From there you set your target market, scoring rules, and email copy.

On platform keys (Starter and Growth), the AI runs on our provider accounts and you prepay a usage balance. On Scale & Agency you can instead bring your own keys (BYOK): connect your own Anthropic and Google keys, pay those providers directly, and we meter only the scoring worker's infrastructure.

Your monthly plan covers platform access and capabilities. AI usage is billed separately: a prepaid balance that draws down as you go and auto-recharges your saved card when it runs low — or, on Scale & Agency with your own keys, your providers bill you directly. See Pricing for the full breakdown.

Yes. Every workspace has a budget and a hard monthly spend cap. When the cap is reached, AI pauses automatically — no surprise bills.

From your own connected inbox — your Gmail, Microsoft 365 / Outlook, or SendGrid, your domain, your signature. StellarReach drafts and schedules; the mail goes out as you.

Yes. Outreach is gated to business hours and a shared daily send cap, so the sequence paces itself instead of blasting all at once.

Yes. You decide who to contact and what to send, so you're responsible for consent, suppression, unsubscribe handling, and compliance with laws like CAN-SPAM, CASL, and GDPR/PECR. See our Terms.

Yes. Each workspace connects its own CRM — Zoho, HubSpot, Pipedrive, Close, Salesforce, GoHighLevel, EspoCRM, or any tool through a webhook (Zapier, Make, or your own). Prospects can sync in as leads when they engage (you choose the trigger — email open, demo click, or project brief) or with a one-click "Send to CRM". Leads land in your account, not ours.

In a managed PostgreSQL database, isolated per workspace. Connected API keys and OAuth tokens are encrypted at rest (AES-256-GCM) and passwords are hashed with scrypt. More detail on our Security page.

No. StellarReach is multi-tenant with row-level workspace scoping — each workspace's leads, settings, keys, and inbox stay isolated.

Yes. Your data is yours. Email support@stellarreach.app to request an export or deletion; see the Privacy Notice for details.

From Settings → Billing, through the Stripe customer portal. Cancellation takes effect at the end of the current billing period.

We retry and email you. If it can't be recovered, the workspace is paused until billing is resolved — your data stays put and reactivates when payment succeeds.

No. Payments run through Stripe; full card numbers are handled and stored by Stripe, never by StellarReach.

It makes every business you email first exclusively yours to work. For 60 days no other StellarReach agency can email that business, and the window rolls forward while the lead keeps engaging (a demo view, reply, or call). If it goes quiet the claim lapses and the lead returns to the shared pool. It's $39 per seat per month. The name comes from astronomy's “proprietary period” — the exclusive window a team gets to work new telescope data before it's public.

No. A claim lasts 60 days from your first demo email and rolls forward each time the prospect actually engages. If a lead goes quiet the claim lapses and it frees up. If you still want a quiet lead fenced off past its free window, an admin can keep it locked for $5 per lead per month, or let it drop — active leads stay yours at no extra charge. Only genuine prospect actions extend a claim; email opens and your own follow-ups don't.